So today I received someone else’s new cash card in the post, phoned Santander to tell them their mistake then spent twenty minutes arguing with the bloke who answered the phone about his suggestion that I go to a branch and sort it out there. He didn’t seem to get that it wasn’t my mistake and that therefore I just wanted him to sort it out. But because this account and its contents have somehow ended up in my name he just kept going on about what their processes would and wouldn’t allow him to do.
He was pretty damn rude to be honest, saying ‘just listen to me… Let me finish’ and going on about ‘but if we close the account we’ll send you a cheque for the balance and it won’t be your money’. I KNOW – that’s why I’m calling cos I don’t want someone else’s money.
This follows my only other experience of Santander customer services where the bloke on the phone couldn’t get his head around the idea of linking my savings account to a non-santander account so I could, y’know, get the money out. He kept pointing out that I had a cash card and PIN – so… what? If i want to get the money out to buy a house or something I have to just get the whole lot out from a cash machine and wander down the street with it?
I just hope that when ‘the sales team track down the original application’ as promised and allocate the account to the right person they don’t send my actual accounts with it. :S
I checked back in to my Santander savings account in around February this year and found I still had access to the other customer’s account. I called them again and they again failed to rectify it so I removed all my money from my accounts and left. I am still, at this point, able to log in – and if I chose to I could remove another person’s money to my current account.
In other news… today my wife needed to get a verified copy of her recent bank statement to help with a mortgage application and was told by her Santander branch that they could not do it because it wasn’t a Santander mortgage.